Legal notice
The House of Fruits a company registered in England and Wales with company number 8249424 and registered address at 21 Meanley road, E12 6AP. The House of Fruits Ltd is a member of The Property Redress Scheme, a government-authorized consumer redress scheme. Tenant's security deposits are protected with The Deposit Protection Service, a governmental scheme ensuring security deposits are safe and repaid legally at the end of the tenancy.
General Terms of Business
Reference required
All lets are subject to contract
Rent payable monthly in advance on the first day of the month
£450 - £700 security deposit
Refund policy: Your holding deposit is refundable in full when the referencing is not successful.
Cancellation policy: 50% refund of the holding deposit up until 4 weeks prior to the check-in date.
Fees and charges
Before applying for a room, prospective tenants receive a personalised letting-offer which includes all the information about the proposed let such as legalities, what's included and what's not, the tenancy deposit scheme used to protect the deposit, etc.
Council tax and unlimited internet are always included in the rent. There are no referencing fee, no check-in fee, no renewal fee and no check-out nor inventory fees. Some optional charges do apply if a tenant has a special requirement or if the rent is in arrears. The list of optional charges is here.
Unless otherwise stated in the letting-offer, utilities are not included in the rent. Bills for utilities are invoiced every 2 to 4 months. The amounts are calculated from the utility meters of the house and the readings are noted at the start of the tenancy. A kilowatt-hour (kWh) is a unit of energy equivalent to one kilowatt of power consumed for one hour of time. Once the total cost has been calculated, it is divided by the number of people living in the house. Tenants only pay for their share, i.e. in a house share composed of 4 people, only 25% of the total cost of gas, electricity and water used at the property is invoiced per tenant. It usually comes to about £50 per month for all utilities, sometimes a bit less in summer, and a bit more in winter. In winter, it depends a lot on how much heating is used. For your comfort, this is left to the group.
If you would like us to prepare duvet pillow and bed linen simply let us know in advance. It is possible and costs £45. In any case, a mattress protection cover is provided free of charge. The kitchenware is also provided and all properties are equipped with washing machines, iron machines, ironing boards and airers or electric dryers. A subscription to Netflix with unlimited High Definition streaming is offered on the communal Apple TV or Smart TV in each property equipped with a TV in the communal area. Ask us if you are not sure if there will be one in your property.
Privacy notice
Protecting client's and business partners personal data is critical to our business. The Data Officer is responsible for supervising personal data collection and protection. You can contact the Data Officer for information on what type of data we store by writing to The House of Fruits, 21 Meanley road, E12 6AP or by email at info@thehouseoffruits.co.uk. The company is registered with the Information Commissioner Office and security measures have been taken to minimise the risk of a data breach. We will never share your personal information with another organisation for profit.
We collect and share personal data with your consent for referencing management and maintenance purposes. Personal data is stored safely for up to 7 years after the end of the tenancy. We may also share your name, email address and phone number with other sharers in the same property, with the owner of the property or with an agent or trader scheduled to conduct a safety check. With your consent, we may also share your name, contact number and address with prospective tenants. If we are required by law to do so, we may share your personal data with local authorities and the police.
Cookie Policy
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Complaint Policy Statement The House of FruitsLtd is committed to providing exceptional customer service. While we make every effort to ensure customer service is superior, sometimes mistakes are made. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. A complaints procedure has been established for guests who feel dissatisfied with any part of our service and is available upon request. We acknowledge your right to complain and have your concern investigated. We aim to learn from our mistakes, and our complaints policy is an important part of our continuous improvement. Should a complaint not be resolved successfully, tenants have the option to take the complaint to a government authorised consumer redress scheme. We are registered to this effect with The Property Redress Scheme.
More Information about booking a room here. Or contact us directly here.
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